I DECIDED TO DO THIS PAGE WITH SOME INFORMATION ABOUT OUR SHIPPING POLICIES,,,,,, WHEN THERE ARE HIGH TEMPERATURES ACROSS THE UNITED STATES,,,,THIS PRESENTS A PROBLEM WITH US GETTING OUR PUPPIES TO THEIR NEW FAMILIES,,,WE HAVE GUIDELINES FROM THE AIRLINES REGARDING SHIPPING OUT PUPPIES IN HIGH TEMPERATURES,,,,,AND COLD TEMPERATURES,,,,,BELOW ARE THE GUIDELINES WE FOLLOW,,,,,,,PLEASE BE PATIENT WITH US DURING THIS TIME,,,,,,WE WILL GET YOUR PUPPY TO YOU,,WE PUT THE SAFETY AND WELL BEING OF ALL OF OUR PUPPIES AS ARE MAIN PRIORITY,,,,,SO PLEASE UNDERSTAND ABOUT THE TEMPERATURE EITHER TO HOT OR TO COLD,,SO HERE ARE JUST A FEW OF THE GUIDELINES,,,HOPE THIS EXPLAINS SOME THINGS,,, 1. WE USE DELTA PETS FIRST OR AMERICAN AIRLINES IN TULSA,OK..,TO FLY OUT OUR PUPPIES,,,, SHIP DAY IS WEDNESDAY,,, 2. PUPPIES MUST BE AT LEAST 8 WEEKS OLD OR OLDER,,THEY MUST HAVE A KENNEL LARGE ENOUGH FOR THEM TO STAND UP IN,,TURN AROUND,,AND BE ABLE TO MOVE FREELY,,AND IF YOU ARE PURCHASING 2 PUPPIES THEY WILL BE ABLE TO TRAVEL IN THE SAME CARRIER,,,IT WILL JUST HAVE TO BE A LARGER SIZE,,PRICE WILL BE HIGHER DUE TO LARGER KENNEL,,,,ABSORBENT MATERIAL IN THE BOTTOM OF THE KENNEL,,,,,,, 3. PUPPY MUST BE SEEN BY A LICENSED VET FOR A HEALTH CERTIFICATE,,THIS CERTIFICATE IS ONLY GOOD FOR 10 DAYS,, FEED AND WATER BOWL WILL BE ATTACHED TO THE DOOR OF THE KENNEL....A BAGGIE OF PUPPY FOOD WILL BE TAPED TO THE TOP OF THE KENNEL.. 4. TEMPERATURE REGULATIONS STATE THAT IT CANNOT BE ANY COLDER THAN 20 DEGREES OR HOTTER THAN 85 DEGREES,,AT THE TIME OF DEPARTURE,,AT THE TIME OF THE CONNECTING FLIGHT OR AT THE TIME OF REACHING THE PUPPY'S FINAL DESTINATION... 5. WE TRY TO GET THE EARLIEST FLIGHTS POSSIBLE,,AS LONG AS WE CAN FIND A GOOD CONNECTING FLIGHT WHERE THE TEMPS ARE WITHIN THE LIMITS,, 6. ONCE OUR FLIGHT IS BOOKED,,WE COULD STILL NOT FLY OUT DUE TO THE TEMPERATURE,,,,,WE USUALLY CALL DELTA THE NIGHT BEFORE OUR FLIGHT TO CHECK ON THE HOUR BY HOUR TEMPS,,THIS WILL DETERMINE IF THE PUPPY FLIES OR NOT,,AND WE HAVE HAD INSTANCES WHEN WE CALL DELTA,THE NIGHT BEFORE AND THEY TELL US WE CAN SEND THEM OUT,,AND WE GET TO THE AIRPORT THE NEXT MORNING AND WE ARE UNABLE TO FLY BECAUSE IT HAS GOTTEN TO HOT OVER NIGHT,,,,,,,THIS IS SOMETHING THAT IS NOT IN OUR CONTROL,,WE WISH IT WERE,,,,, 7..SO WE ASK FOR YOUR UNDERSTANDING AND PATIENCE ON GETTING YOUR PUPPY TO YOU ,,BUT OUR FIRST PRIORITY IS THE SAFETY AND WELL BEING OF OUR PUPPY,,,WE WILL NOT PUT OUR PUPPY IN ANY DANGER WITH EITHER TO HOT OR TO COLD TEMPS,,,,, 8..WE DO HAVE ANOTHER OPTION ON GETTING YOUR PUPPY TO YOU,,,YOU MAY DRIVE TO PICK UP YOUR PUPPY IN PERSON,,,WE WOULD ACTUALLY PREFER THIS,,THIS WAY WE GET TO MEET YOU AND VISIT WITH YOU FOR A SHORT PERIOD,,,,,WE ALSO WOULD BE WILLING TO MEET YOU WITHIN A REASONABLE DISTANCE FOR US ( we are not able to be away from our puppies for an extended period of time)..WE WILL CHARGE A SMALL DELIVERY CHARGE,,DEPENDING ON TRAVEL DISTANCE,,,,,, 9..WE DO NOT AND WILL NOT OFFER A FULL REFUND IF YOUR PUPPY DOES NOT FLY OUT ON THE SPECIFIED DAY,,,PLEASE TAKE THIS INTO CONSIDERATION,,BECAUSE YOU CAN DRIVE TO PICK UP YOUR PUPPY,,,WE UNDERSTAND SOMETIMES IT IS BETTER TO FLY THEM,,,,,,AND IF YOU WANT TO COME AND PICK UP YOUR PUPPY,,AND YOU HAVE ALREADY PAID THE SHIPPING CHARGE,,AND THE PUPPY CANNOT FLY DUE TO THE HEAT OR COLD,,,WE WILL OFFER A PARTIAL REFUND OF THE SHIPPING CHARGE,,(only if your are driving to pick up puppy), MINUS THE KENNEL CHARGE AND HEALTH CERTICICATE,,PLEASE REMEMBER WE WILL BE CHARGING A DELIVERY CHARGE IF WE MAKE ARRANGEMENTS TO MEET YOU,,,,, AGAIN THE HEALTH,SAFETY AND WELL BEING OF ALL OF OUR PUPPIES IS OUR MAIN CONCERN,,,,,,,WE HOPE YOU WILL BE PATIENT AND UNDERSTANDING ABOUT THE TEMPERATURE RESTRICTIONS WE FACE,,,,,,,,,WE WILL GET THE PUPPY TO YOU,,,IT MAY JUST TAKE A LITTLE WHILE,,,,, IF YOU LIVE IN THE FOLLOWING PLACES,,WE MAY ONLY BE ABLE TO GET YOUR PUPPY TO YOU USING NORTHWEST VIP SERVICES,,,,,,MONTANA,,IDAHO,,WYOMING,,COLORADO, NORTH AND SOUTH DAKOTA,,IF WE HAVE TO USE THE NORTHWEST VIP SERVICE,,THEY ARE HIGHER IN THEIR PRICE,,SO PLEASE EXPECT TO PAY MORE USING NORTHWEST VIP,,,,,,WHEN YOU INQUIRE ABOUT ONE OF OUR PUPPIES PLEASE,,PLEASE MENTION WHERE YOU LIVE SO WE WILL BE ABLE TO SEE HOW WE CAN GET THE PUPPY TO YOU,,,,,,,CANADA,,WE CAN ONLY GET TO TORONTO,,,ALASKA WE CAN ONLY GET TO ANCHORAGE,,,,,,ALSO I HAVE HAD PEOPLE SAY THAT THEY HAVE CALLED DELTA AND THEY FLY INTO THEIR AREA,,BUT WHAT THEY FORGOT TO ASK IS IF THEY HAVE A CARGO FACILITY THAT ACCEPTS PUPPIES,,FOR INSTANCE VANCOUVER,CANADA WILL NOT ACCEPT PUPPIES THROUGH DELTA,,,WE ONLY WANT THE BEST FLIGHT OUR LITTLE ONES CAN GET,,,THEIR SAFETY AND WELL BEING IS OUR MAIN CONCERN,,,PLEASE BE UNDERSTANDING WITH US CONCERNING THIS MATTER,,WE TRY TO DO THE BEST WE CAN,,AND WE DO RUN INTO PROBLEMS FROM TIME TO TIME,,,BACKWATER KENNELS UNDERSTANDS THAT EVERYONE HAS TO TAKE THE FINANCIAL SITUATION INTO CONSIDERATION,,WE APPREICATE OUR NEW FAMILIES,,ALSO ONCE YOU GET HOME WITH YOUR NEW BABY,,PLEASE EMAIL US TO LET US KNOW EVERYONE IS HOME SAFE,,WE DO WORRY UNTIL WE HERE FROM YOU THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING AND IF YOU HAVE ANY QUESTIONS,,PLEASE CALL US AT 479-885-2828 OR EMAIL US AT,,,glenprice53@yahoo.com,,,,,,,, PEGGY SHIPPING CHARGE $290.00,,THIS INCLUDES KENNEL,FOOD/WATER BOWL,HEALTH CERTIFICATE,AIR FARE,, SHIP DAY IS WEDNESDAY